Dr Marcia Kerchner is a Principal Information Systems Engineer
at the MITRE Corporation. She has over 25 years experience as
a computer scientist and project leader in the areas of information
retrieval, usability engineering, requirements analysis, software
testing, and information systems strategic planning. Over the
past five years, she has been leading the effort to continually
improve the IRS' public website, IRS.gov, through an innovative
approach to usability engineering. Dr Kerchner received a PhD
in computer science, specializing in information retrieval and
processing, from Cornell University. She is featured in the new
book “Career Ideas for Teens in Information Technology”
and her article about usability engineering for IRS.gov was recently
published in the June 2006 Information and Technology in Libraries
Journal.