Susan Feldman is Director of the Content and Retrieval Technologies Program at IDC. This software research program tracks, analyzes, and forecasts markets and trends in content management, search engines, categorization and other information retrieval technologies, rich media asset management, and digital rights management. Before coming to IDC in 2000, Ms Feldman was President for twenty years of Datasearch, an independent information consulting firm where she consulted on search engines, usability of online systems and digital libraries.
Ms Feldman is the author or editor of numerous articles and books about the internet and information retrieval technology for which she has won several national and international awards. She wrote the chapter on search engines for the 1999 volume of the Encyclopedia of Library and Information Science and was the first editor of the IEEE Computer Society's Digital Library News. She has designed and taught courses and workshops in information science and is a frequent speaker at online conferences. She is a former president and charter member of the Association of Independent Information Professionals, an advisory board member for several conferences and organizations, and is also a member of the Association for Computing Machinery and the American Society for Information Science.